Office Address	Room 1101-1103, Wing On House, 71 Des Voeux Road, Central, Hong Kong
Customer Service:	Tel: (852) 39292800 林先生 / Mr. Alex Lam Fax: (852) 39292599
Trading Service:	Tel: (852) 39292888 曾先生 / Mr. Tsang 王先生 / Mr. Berry Wong
Settlement:	Tel: (852) 39292850 黃先生 / Mr. Andy Wong   賴小姐 / Ms. Fion Lai Fax: (852) 28455240
Web site:	http://www.publicsec.com.hk
E-mail:	cs@publicsec.com.hk

Business Hours Mon-Fri 08:45 AM – 05:45 PM Sat 09:00 AM – 01:00 PM

Trading Hours of Hong Kong Securities Market [Effective 5 March 2012 (1-Hour Lunch Break)] Pre-opening Session 09:00 AM – 09:30 AM Morning Trading Session 09:30 AM – 12:00 PM Afternoon Trading Session 01:00 PM – 04:00 PM

Customer Suggestion or Complaint

At Public Securities Limited, we are deeply committed to providing our customers with superior services in dealing securities. As a valuable customer of our company, we highly value your suggestion or complaint on our products or services. If you have any suggestion or complaint on our products or services, you are welcome to talk to our staff in person or call our Customer Service Hotline at (852) 3929 2800. Also, you are welcome to send us your suggestion or complaint by mail, fax or e-mail. Alternatively, you may directly talk to our Complaint Officer at (852) 3929 2889.

Thank you very much in advance for your valuable suggestion. We will follow up your suggestion or complaint promptly. Under normal circumstances, we will acknowledge your suggestion or complaint within 7 days and endeavor to provide you with our final response within 30 days upon receipt. Please be assured that information related to your suggestion or complaint will be treated strictly confidential and used for service improvement and analysis purpose only.

Mailing address :	Complaint Officer Public Securities Limited 1101-3 Wing On House, 71 Des Voeux Road Central, Hong Kong.
Telephone :	(852) 3929 2889
Fax :	(852) 2845 5240
Email :	compliance@publicsec.com.hk